Timers
Down-to-the-second timers to track any period on a ticket. Ideal for SLA enforcement and time-sensitive work.
Precision timing for every ticket
Track time periods with down-to-the-second accuracy. Perfect for SLA monitoring, process timing, and time-sensitive workflows.
Countdown timers
Set countdown timers that tick in real time. See at a glance how much time is left before a deadline.
Trigger-based start
Start timers automatically via Zendesk triggers. A timer can begin when a ticket is created, assigned, or any other event.
Visual urgency
Timers change colour as they approach zero. Agents can see at a glance which tickets need immediate attention.
Multiple timers per ticket
Add multiple named timers to a single ticket. Track different phases of a workflow simultaneously.
Custom labels
Name each timer for its purpose: "SLA response", "Escalation window", "Customer hold". Always clear what's being tracked.
Expiry actions
Trigger Zendesk actions when a timer expires. Automatically escalate, notify, or update the ticket.