Survey
Send unlimited surveys with rating types like 5-star, 0–10, and Good/Bad. Advanced analytics and reporting included.
Survey your customers, not your patience
Send beautiful surveys from Zendesk and get actionable feedback. Unlimited surveys, unlimited responses.
Multiple rating types
5-star, 1–10 scale, Good/Bad thumbs, and custom text responses. Use the right format for every question.
Email delivery
Surveys are delivered via email directly from Zendesk. One-click response for customers — no account required.
Analytics & reporting
See response rates, score trends, and segment results by agent, group, or custom fields. Export to CSV.
Trigger automation
Send surveys automatically when tickets are solved, after a set delay, or based on any Zendesk trigger condition.
Custom branding
Add your logo and brand colors to survey emails. Customers see your brand, not SweetHawk's.
Follow-up questions
Add conditional follow-up questions based on responses. Dig deeper with detractors, celebrate with promoters.
Plans for every team size
- Unlimited surveys
- All rating types
- Email delivery
- Basic analytics
- Trigger automation
- Everything in Core
- Advanced analytics
- Custom branding
- Follow-up questions
- CSV export