Approve
Add approval requests to Zendesk tickets with multi-step workflows, deadlines, and Slack approvals.
Approval workflows that live inside Zendesk
Stop chasing approvals over email. Approve brings structured, auditable approval workflows to every ticket.
Multi-step workflows
Configure approval chains with multiple approvers in sequence or parallel. Each step can have its own conditions and deadlines.
Slack approvals
Approvers get a Slack message with approve/reject buttons. No login required — they can action directly from Slack.
Approval deadlines
Set deadlines on approval steps. Automatic escalation when approvers don't respond in time.
Approval history
Full audit trail of every approval decision, with timestamps and comments. Complete visibility into who approved what and when.
External approvers
Send approval requests to people outside your Zendesk account — customers, vendors, or any stakeholder with an email.
Condition-based routing
Route approval requests to different approvers based on ticket fields, customer tier, or any custom logic.
Transparent, auditable, and secure
Every approval decision is logged with a full audit trail. Know exactly who approved what, when they approved it, and what comments they left. Perfect for regulated industries and compliance requirements.
- Complete approval audit trail
- Approval comments and conditions
- Escalation on non-response
- Custom approval templates
- Works with Zendesk triggers and automations
"Reviewed and approved. All documentation looks correct."
"Budget not available this quarter. Please resubmit Q2."