The world's leading Zendesk app developer
Founded in Melbourne in 2015. Remote-first. 12,000+ customers. Premier Zendesk Partner.
Born to make Zendesk more powerful
SweetHawk was founded in 2015 with a simple mission: build the apps that Zendesk's most ambitious customers needed but couldn't get anywhere else.
Starting with a handful of apps, we've grown to become the #1 app developer on the Zendesk Marketplace — trusted by 300,000+ agents at 12,000+ organizations worldwide, from startups to household names like Amazon, Pinterest, and eBay.
We're a remote-first team, headquartered in Melbourne, Australia, with team members around the globe. We live and breathe Zendesk — every app we build is tested by real Zendesk users in real environments.
How we build & operate
Purposeful simplicity
Every feature we ship solves a real problem. We don't add complexity for its own sake — we make hard things simple.
Security first
Privacy and security are foundational, not afterthoughts. We're transparent about how data is handled and take compliance seriously.
Customer success
We win when our customers win. Our support team is staffed by people who know Zendesk deeply and care about getting it right.
Zendesk Premier Partner
SweetHawk is a certified Zendesk Premier Partner — the highest tier of the Zendesk partner program. In 2026, we won the Best Collaborator award at the Zendesk Partner of the Year Awards.
Premier Partner status means we work directly with Zendesk's product and partnership teams to build apps that meet the highest standards of quality, security, and user experience.