Reminders
Set reminders on tickets that follow business schedules. Never let a ticket go cold or miss a follow-up again.
Never forget a follow-up
Set smart reminders on any ticket. Business-hours aware so you're not getting pinged at midnight.
Smart scheduling
Set reminders relative to business hours, not wall clock time. "Remind me in 2 business days" actually means 2 business days.
Snooze & reschedule
Not ready yet? Snooze a reminder with one click. Rescheduling is fast and doesn't lose any context.
Group reminders
Set reminders for a group rather than an individual. The first available agent picks it up.
Reminder view
See all your upcoming reminders in a dedicated view. Sort by due date, ticket, or priority.
In-app notifications
Reminders surface as notifications inside Zendesk. No need to check a separate app.
Trigger integration
Create reminders automatically via Zendesk triggers. Set reminders when tickets meet certain conditions.
Two tiers for different needs
- Unlimited reminders
- Business-hours scheduling
- Snooze & reschedule
- In-app notifications
- Everything in Core
- Group reminders
- Trigger automation
- Recurring reminders