Tasks & Subtickets
Add tasks to tickets, break work into linked subtickets, and use templates to standardize team processes.
Everything you need to manage complex tickets
Tasks & Subtickets transforms Zendesk into a full task management platform — without leaving the ticket.
Task checklists
Add a checklist of tasks to any ticket. Agents can tick off tasks as they complete them, keeping everyone on track.
Linked subtickets
Break complex tickets into linked child tickets. Each subticket is a full Zendesk ticket, visible from the parent.
Task templates
Define reusable task templates for common workflows. One click to apply a full checklist to any ticket.
Trigger automation
Automatically apply task templates when a ticket meets certain conditions — using Zendesk triggers.
Assign to agents
Assign individual tasks to specific agents or groups. Tasks appear in their queue automatically.
Progress tracking
See at a glance how many tasks have been completed on a ticket. Never lose track of where things stand.
Turn every complex ticket into a repeatable process
Whether it's onboarding, incident response, or procurement — if your team has a multi-step process, Tasks & Subtickets can systematize it. Create templates once, apply them in one click.
- Pre-built task templates for common processes
- Conditional task logic via triggers
- Subticket visibility on parent ticket
- Bulk operations on subtickets
- Custom task fields
Simple, transparent pricing
- Unlimited tasks per ticket
- Task templates
- Trigger automation
- Agent assignment
- Everything in Core
- Linked child tickets
- Subticket templates
- Bulk subticket creation